HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. I am running the latest version of Windows 10.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. It just can't be that you sell two printers which cannot be used on the same system!
If on the other hand version (b) is installed, the OJ7110 works, but the OJ6830 can't be used.
If you need to change the settings, contact your system administrator." (note that I am logged in as system administrator). It's impossible to send even a test page from the settings dialogue: if I do so, the system responds with a popup "You do not have permission to modify the settings for this printer. If version (a) is installed, the OJ6830 works, but the OJ7110 doesn't receive any job into its print queue. the OJ7110 driver uses a version (b) from 9 october 2014, 05:22:38 which is 11'251 bytes.īoth drivers install such file into directory C:\Windows\System32\spool\drivers\圆4\3. the OJ6830 driver uses a version (a) of HPMACRONAMES.gdp which dates from 16 July 2014, 03:52:00 and is 16'491 bytes big. Sandy, I'm sorry but, as stated earlier, your solution does not work.Īfter a lot of trial-and-error, I have now boiled down the problem to one conflicting driver file: HPMACRONAMES.gdp If the error persists, clean the rollers in another area of the printer.Īnd Feel free to ask any other queries as well,Ĭonsidering, this forum has some of the best people in the world available and ready to help. Apply a moderate amount of pressure to remove any dust or dirt buildup.Īllow the rollers to dry completely (approximately 10 minutes).Ĭlose the ADF cover tightly at both ends. Press the cloth against the rollers, and then rotate them upward with your fingers. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth. This provides easy access to the rollers and separator pad.
Follow the steps given below to clean the rollers of the ADF:Ĭlean the paper feed rollers in the ADF area.
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